1. General Information
This privacy policy and website usage describes how The Padel Switzerland Sàrl processes personal data collected through its website, physical facilities (including video surveillance), and its booking platform Playtomic.
By making a reservation with us via Playtomic or otherwise, the customer explicitly agrees to the terms of this privacy policy.
The Padel Switzerland Sàrl reserves the right to modify this policy at any time; the version in effect is the one published on the site at the time of consultation.
2. Intellectual Property
All content on the site (texts, photos, videos, graphics, logos, documents, layout, etc.) is protected by copyright and other intellectual property rights.
Unless expressly stated otherwise, this content is the exclusive property of The Padel Switzerland Sàrl or is licensed to it.
Any reproduction, distribution, modification, or use of this content for commercial or public purposes, in any form, is prohibited without prior written permission from The Padel Switzerland Sàrl.
3. Data Controller
The Padel Switzerland Sàrl
Route des Vernettes 7, 1566 St-Aubin (FR)
Email:info@the-padel.ch
Website:https://www.the-padel.ch
4. Collected Data and Purposes
4.1 Data Collected During the Use of the Site
When visiting the site, certain technical data may be automatically recorded (for example, truncated IP address, browser type, pages viewed, date and time of access, devices used).
This information is used in an aggregated and anonymized manner for statistical purposes, to ensure the operation of the site, improve its content, and optimize the user experience.
4.2 Data provided via forms
When you contact us or take action via the site (request for information, booking, request for a quote, registration for an activity or newsletter, etc.), we may collect the following information:
• First and last name
• Email address
• Phone number
• Any information necessary for processing your request (content of the message, booking preferences, billing or contract information, etc.)
This data is processed for the purpose of:
• Responding to your requests and ensuring follow-up of communications
• Managing your bookings, registrations, and services related to padel activities
• Administering the customer relationship (confirmation, reminders, practical information, billing)
• Communicating, where applicable, information about our offers, events, services, and news, within the framework permitted by law or based on your consent.
4.3 Video surveillance
Padel Switzerland Sàrl uses a video surveillance system at its padel facilities (courts, access points, and common areas) exclusively for the security of property and individuals, incident prevention, and facility management.
The cameras are positioned to only film the private areas of the company and do not capture the public space. Visible information signs are placed at the entrance of monitored areas, indicating the presence of cameras, the data controller (The Padel Switzerland Sàrl), the purposes, and the rights of the filmed individuals.
Recordings are kept for a maximum of 72 hours, except in the case of an incident (theft, damage) where they may be retained until resolution or transmission to the competent authorities. Access to the images is strictly limited to authorized personnel and is not subject to any publication or dissemination without express consent or legal obligation. You have the rights provided by the LPD (access, rectification, deletion) by contacting the data controller.
4.4 Data via Playtomic
The Padel Switzerland Sàrl uses the Playtomic platform for managing reservations and padel activities. Personal data (first name, last name, email, phone number, reservation history, preferences) is collected through this partner platform.
The Padel Switzerland Sàrl, as the data controller, reserves the right to access and use this information as needed for customer management, billing, security, abuse prevention, or incident tracking, in compliance with the LPD and the terms of Playtomic. This data is processed only for legitimate purposes related to our services.
5. Recipients of the data
Personal data is not sold or rented to third parties.
However, it may be transmitted to the following categories of recipients as necessary:
• Technical service providers (hosting, maintenance, email tools, online booking solutions like Playtomic, analytics tools)
• Contractual partners involved in the delivery of a service (for example, event organizations, payment providers), when required for the execution of the contract
• Competent authorities in the event of an incident detected by video surveillance or when required by law or to assert or defend rights.
These service providers and partners are carefully selected and are subject to appropriate confidentiality and security obligations.
6. Retention period
Personal data is retained only for as long as necessary to achieve the purposes for which it was collected. For video surveillance recordings, the retention period is a maximum of 72 hours, unless extended in the event of an incident. Playtomic data is retained according to operational needs and legal obligations.
Beyond that, they are deleted or anonymized, unless a legal obligation (notably in accounting, tax, or contractual matters) requires a longer retention period.
7. Cookies and similar technologies
The site may use cookies and similar technologies to ensure its proper functioning and to analyze its usage.
7.1 Essential cookies
These cookies are necessary for the technical functioning of the site (for example, session management, security, language preferences, display performance).
Their deletion or blocking via the browser may result in limited or degraded functionality of the site.
7.2 Analytics tools (e.g. Google Analytics)
Subject to your consent or the legitimate interest provided by applicable law, web analytics tools may be used to measure the site's audience and understand how it is used.
These tools generally operate with cookies and may involve the transfer of data to servers located abroad (for example, in the United States). The data is processed in a pseudonymized or aggregated form to prevent direct identification.
You can restrict or block the use of these cookies in your browser settings or through the cookie management tools provided on the site, if applicable.
7.3 Fonts and external content (e.g. Google Fonts, interactive maps, embedded videos)
The site may integrate fonts, maps, videos, or other elements provided by third parties.
When loading these elements, a connection may be established with the servers of the relevant providers, who may then receive certain technical data (e.g. IP address, browser type). You can limit these connections through your browser settings, but the display of the site may be affected.
7.4 Managing cookies in your browser
Major browsers allow you to manage cookies (blocking, deleting, allowing on a case-by-case basis).
For more information, please consult your browser's online help (Chrome, Firefox, Edge, Safari, etc.).
8. Third-party services, external links, and liability
The site may contain links to third-party sites or services (for example, booking systems like Playtomic, social networks, payment platforms, partner sites).
These sites or services are subject to their own terms of use and privacy policies, over which The Padel Switzerland Sàrl has no control and for which no liability is assumed.
9. Data Security
Appropriate technical and organizational measures are in place to protect personal data against unauthorized access, loss, misuse, or alteration (for example, secure connections, access rights management, regular backups).
However, no data transmission over the Internet or electronic storage system can be guaranteed to be completely secure; it is therefore recommended to remain vigilant, especially when using public computers or networks.
10. Your Rights
Under applicable data protection law (including Swiss law and, where applicable, the GDPR), you have the following rights, subject to legal conditions and limitations:
• Right of access to your personal data
• Right to rectify inaccurate or incomplete data
• Right to erasure or restriction of processing, when conditions are met
• Right to object to certain processing (for example, for marketing purposes)
• Right to data portability, when this right is provided by law
• Right to withdraw your consent, when processing is based on it (without retroactive effect).
Requests regarding these rights can be addressed to the data controller at the contact details provided above.
Proof of identity may be required to ensure that the data is only communicated to the authorized person.
11. Applicable law and supervisory authority
This policy is governed by Swiss law.
For more information on data protection in Switzerland, you can visit the website of the Federal Data Protection and Transparency Officer (PFPDT):https://www.edoeb.admin.ch.
12. Contact
For any questions regarding this policy or to exercise your data protection rights, you can contact:
The Padel Switzerland Sàrl
Route des Vernettes 7, 1566 St-Aubin (FR)
Email:info@the-padel.ch